Refund policy

Return & Refund Policy

Last Updated: Aug 2026

At SUVEDA Foods, we are committed to providing high-quality food products that reach you safely and in excellent condition.

1. No Returns or Exchanges

All SUVEDA food products are non-returnable and non-exchangeable due to food safety and hygiene reasons.

Once a food product has been delivered, we cannot accept it back or resell it.

Therefore, we do not accept returns or exchanges for:

  • Change of mind
  • Personal preference or taste
  • Incorrect product selection by the customer
  • Ordering the wrong quantity
  • Products that have been opened or used
  • Products that have been stored improperly after delivery

2. Damaged, Wrong or Defective Products

  • Although our products are non-returnable, we will assist you if you receive:
  • A wrong product
  • A damaged product
  • A product with broken, leaking or tampered packaging
  • A defective product
  • A product that is not as described or ordered
  • A product with a genuine quality or food-safety concern

If you experience any of these issues, please contact us within 48 hours of delivery.

3. What You Need to Provide

To help us investigate and resolve the issue, please send:

  • Order number
  • Your name and contact number
  • Photos of the product
  • Photos of the outer packaging
  • Photos of the shipping label
  • A brief description of the issue

For damaged or tampered products, please do not consume the product.

4. Replacement or Refund

After reviewing the issue, SUVEDA may provide an appropriate resolution, which may include:

Replacement of the affected product OR refund of the affected product/order, as applicable.

The resolution will depend on the nature of the issue and verification of the claim.

5. Refund Processing

If a refund is approved, it will generally be processed to the original payment method used for the purchase.

The time taken for the refund to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other payment service provider.

For Cash on Delivery orders, we may request your bank account or UPI details to process an approved refund.

6. Order Cancellation

Cancellation requests must be made before the order is processed or shipped.

Once an order has been dispatched, cancellation may not be possible.

7. Contact Us

For any issue related to your order, please contact us:

SUVEDA Foods

Phone/WhatsApp: 9319127550

Email: suvedafoods@gmail.com

Please mention your Order Number when contacting us.